Terms & Conditions
Copyright
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Graeme Gentles Opticians or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of Graeme Gentles Opticians is strictly prohibited.
Trademarks
Product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.
Conditions of Web Site Use
Disclaimer
TO THE FULLEST EXTENT PERMITTED BY LAW, GRAEME GENTLES OPTICIANS IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, THE WIREFREE WORLD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Graeme Gentles Opticians nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Graeme Gentles Opticians does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Graeme Gentles Opticians , its affiliates, directors, employees or other representatives.
Returns
We have a 14-day
return policy, which means you have 14 days after receiving your item to
request a return. . To be eligible for a return, your item must be in the same
condition that you received it, unworn or unused, with tags, and in its
original packaging.
Refunds will be
credited to the original method of payment. We will aim to make any refunds due
to you within 14 days from the day on which we receive the product back from
you.
We will inform
you either by e-mail or telephone when the refund has been processed.
To start a
return, see Returns section at the bottom of our homepage (www.ggopticians.com).
We will email you a returns address label for you to print and return the item.
Items sent back to us without first requesting a return will not be
accepted.
You can always
contact us for any return question at graeme@ggopticians.com
Damages and
issues
Please inspect
your order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and
make it right. . Every item comes with the manufacturer's guarantee, however
this does not cover damage such as wear and tear or accidental damage.
Exceptions / non-returnable items
You can’t return Replacement Lenses Unfortunately, we cannot accept returns on sale items or gift cards.
Please note that we do not cover the cost of the
return postage.
Be sure to include the following with your returned item:
•
The spectacle case, cleaning cloth and any accessories that we provided you
with.
The goods are
your responsibility until they reach us, so make sure it’s packed up properly
and can’t get damaged on the way! We recommend that you use a reputable courier
or Royal Mail and send the item Special Delivery
