Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. . To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds will be credited to the original method of payment. We will aim to make any refunds due to you within 14 days from the day on which we receive the product back from you.

We will inform you either by e-mail or telephone when the refund has been processed.

To start a return, see Returns section at the bottom of our homepage  (www.ggopticians.com). 

We will email you a returns address label for you to print and return the item. Items sent back to us without first requesting a return will not be accepted.   

You can always contact us for any return question at graeme@ggopticians.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. . Every item comes with the manufacturer's guarantee, however this does not cover damage such as wear and tear or accidental damage.

Exceptions / non-returnable items   

You can’t return Replacement Lenses  Unfortunately, we cannot accept returns on sale items or gift cards.    Please note that we do not cover the cost of the return postage.  

 Be sure to include the following with your returned item:

•              The spectacle case, cleaning cloth and any accessories that we provided you with.

The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way! We recommend that you use a reputable courier or Royal Mail and send the item Special Delivery